Return and Refund Policy

Effective Date: 2025

We want you to love your purchase! If you’re not satisfied, here’s how returns work.

You may return an item within 14 days if: ✅ It’s unused, unopened, and in original packaging
✅ You have proof of purchase

We cannot accept opened/used products unless faulty.

Email hello@onlytans.co.uk with:

• Order number
   
• Item(s) to return
   
• Reason for return
   

We’ll provide return instructions. Do not send returns without contacting us first.

You pay return postage. Use a trackable service—we aren’t responsible for lost returns.

Once we inspect your return: ✅ If approved, refund processed to your original payment method within 7–10 business days.

Original shipping charges aren’t refundable unless the product was faulty.

We don’t offer direct exchanges. Please return for a refund and place a new order.

Contact hello@onlytans.co.uk within 48 hours of receiving faulty/damaged goods. Send photos. We’ll replace or refund at no extra cost.

We don’t accept returns for: ❌ Gift cards
❌ Opened/used products (unless faulty)
❌ Final sale items

Questions? Contact hello@onlytans.co.uk.is is a place to describe your Return and Refund Policy to buyers.

A Return and Refund policy usually consists of:

• Terms of return (i.e. number of days)
• State of return (e.g. unworn)
• Reason for return (e.g. damaged or wrong product)
• Process for return (i.e. how to initiate a return, how to contact customer service)
• Process of refund (i.e. terms of refund, duration, payment details)
• Contact details